Contact Us

Email Us:

Please feel free to contact us through this email, [email protected] once you have any problems.

For product inquiry

You can send us the relevant character and series name along with your question, and we will provide you with comprehensive consulting services.

For check the order status

Please provide your order number. You can send your order number to [email protected], or if you don't know your order number, you can provide basic information about your order.


Some mail service providers will consider mail from [email protected] to be spam. Sort our notification emails into spam folders. After you complete the payment on our website, the system will send a notification email to notify you that Cosplaystoreus has received the order and started production. Please remember to check your spam folder to avoid losing your emails.

Customer Service:

Contact department: Customer's Service Dept

Customer service hours: Monday – Friday, 9:00 a.m. — 5:00 p.m. (Except for statutory holidays.)